Refund Policy

Last updated: November 2025

At FioraAI, we strive to deliver an exceptional experience with our AI-powered tools and services. This Refund Policy explains when and how customers may request a refund for purchases made through fioraai.com.

1. General Policy

By purchasing or subscribing to FioraAI, you agree to this Refund Policy. Since FioraAI provides access to digital, subscription-based services, refunds are granted only in specific cases as outlined below.

2. Subscription Plans

FioraAI offers both free and paid subscription plans. Paid plans provide access to premium features, higher word limits, templates, and advanced AI tools. All payments are processed securely through third-party payment gateways such as Stripe.

3. Eligibility for Refunds

You may request a refund within 7 days of your initial payment under the following conditions:

• You experienced a verified technical issue that prevented you from accessing the platform or using its core features, and our support team was unable to resolve it within a reasonable timeframe.
• You were charged multiple times due to a billing error or duplicate transaction.

Refunds will not be granted in the following situations:

• You changed your mind after purchase.
• You failed to cancel your subscription before renewal.
• You used a significant portion of the included AI word limit or features.
• Your dissatisfaction is based on subjective expectations rather than a functional issue.

4. How to Request a Refund

To request a refund, please contact us by email at contact@fioraai.com with the following information:

• Your full name
• Account email address
• Order or transaction ID
• A brief explanation of the issue

Our support team will review your request and respond within 3–5 business days.

5. Processing of Refunds

If your refund request is approved, the amount will be returned to your original payment method. Processing times may vary depending on your bank or payment provider, typically within 5–10 business days.

6. Cancellations

You may cancel your subscription at any time by accessing your FioraAI account settings or contacting support. Cancellation stops future renewals but does not automatically trigger a refund for the current billing period.

7. Third-Party Payments

If you purchased FioraAI services through a third-party platform or payment gateway (such as PayPal or Stripe), please refer to their specific refund policies. FioraAI cannot process refunds directly for payments made through external providers.

8. Modifications to This Policy

FioraAI reserves the right to modify or update this Refund Policy at any time. Changes will be posted on this page with an updated “Last updated” date. Continued use of the platform after any modifications constitutes your acceptance of the new terms.

9. Contact Us

If you have questions or concerns about this Refund Policy, please contact us:

FioraAI
110 E Main St, Newark, DE 19711, United States
📧 contact@fioraai.com
📞 +1 (302) 295-5899